Refund and cancellation policy

Last updated: 7 August 2026

This policy applies to paid Yazhan Labs software and subscriptions. Yazhan Labs is a software brand operated by TRACK4X4 ONLINE SELLER, a Dubai, UAE sole establishment.

Free trials

The current Yazhan Labs Enquiry Manager trial lasts 14 days and does not require a credit or debit card. Starting the trial does not create a paid subscription, and there is no automatic charge when the trial period ends. Customers choose a paid plan separately if they want to continue on a paid subscription.

Recurring subscriptions

When a customer purchases a monthly or annual plan, the selected subscription renews on the applicable billing cycle until cancelled. The amount and billing cycle are shown before payment.

How to cancel

You may request cancellation before the next renewal through the billing or account controls made available for the product, or by emailing [email protected] from the registered business email. Cancellation prevents future recurring renewals. Unless otherwise stated for a specific order, access remains available until the end of the already-paid billing period.

Refund requests

Digital software and subscription charges are generally not refundable simply because the customer changes their mind after paid access has begun. We will review refund requests where a charge was duplicated or made in error, the paid service was not made available due to a Yazhan Labs issue, or a refund is otherwise required by applicable law.

For the fastest review, contact [email protected] within 7 calendar days of the charge and include the business name, account email, charge date and reason for the request. This request window does not remove any longer rights that may apply under mandatory law.

Approved refunds

Approved refunds are returned to the original payment method where possible. Bank or card processing times are controlled by the payment provider and financial institution, so the time for a refund to appear can vary.

Failed payments and expired access

If a paid renewal fails, access may be restricted, suspended or allowed a limited recovery period while the billing issue is resolved. We will not charge a trial customer merely because the free trial expired.

Third-party charges

Fees charged directly by third-party services, including optional cloud storage providers or other external platforms, are not Yazhan Labs subscription charges and must be handled under the third party's own billing and refund rules.

Contact

Cancellation or refund questions can be sent to [email protected].